These Terms and Conditions apply to the use of https://roscarporto.com/ and the car rental booking services available through the website. Please read them together with the conditions of your selected offer before making a reservation.
1. About Our Service
RosCar Porto is a car rental aggregator that helps customers compare and book vehicles from international and local rental companies. We act as an intermediary. The selected rental company supplies the vehicle and provides the rental service.
Your booking is subject to these Terms and Conditions and the specific rental conditions presented before payment. At pickup, you will sign a rental agreement with the rental company. These documents govern their respective services and do not limit your mandatory consumer rights.
- Website: https://roscarporto.com/
- Email: [email protected]
2. Pickup and Delivery Locations
You can book a vehicle for pickup at Francisco Sá Carneiro Airport (OPO), at an available location in Porto, or with delivery to your hotel or another agreed address.
Pickup arrangements depend on the selected offer. Airport collection may involve a meeting point, a rental desk or a shuttle service. The exact instructions will be provided in your booking voucher.
Hotel delivery, city delivery, one-way rentals and collection outside normal working hours are subject to availability. Any applicable charges must be disclosed before you confirm the relevant service.
3. How to Book
- Select your pickup and return locations, dates and times.
- Choose a vehicle and review its price, driver requirements and rental conditions.
- Select available options, such as no deposit, no credit card, additional insurance or a child seat.
- Enter the main driver’s contact details and any other required booking information.
- Review the total price and pay the online advance payment of 20%, as specified at checkout.
- Receive your booking voucher by email with pickup instructions and the rental company’s contact details.
You must provide accurate information and check your booking details before payment. If you notice an error or do not receive your voucher, please contact us.
A payment receipt alone is not a booking confirmation. Your reservation is confirmed when you receive a confirmation or booking voucher stating that the booking is confirmed.
4. Prices and Payments
The total booking price, selected extras, online advance payment and remaining balance are shown before payment. The advance payment forms part of the total booking price.
The remaining balance is payable to the rental company at pickup using a payment method accepted for your selected offer. Cash and debit card payment options are available for eligible vehicles.
Check the accepted currency, card requirements and payment conditions before booking. Your bank or payment provider may apply its own currency conversion or transaction charges.
Additional charges may arise from services requested after booking or from circumstances covered by your rental agreement, such as late return, missing fuel, traffic violations or vehicle damage.
5. Rentals Without a Deposit
Selected offers allow you to rent a vehicle without providing a security deposit. To book this option, select an offer clearly marked as having no deposit and check any associated conditions.
The online advance payment is a booking payment, not a security deposit.
A no-deposit rental does not remove responsibility for damage, fines, unpaid tolls, missing fuel or other amounts properly due under the rental agreement. Insurance coverage and any excess are described separately in the selected offer.
6. Rentals Without a Credit Card
A credit card is not required for offers that expressly include this option. Depending on the selected vehicle and supplier, you may pay the remaining balance by cash or debit card.
No-deposit and no-credit-card options are separate conditions. If you need both, make sure both are included in your booking.
7. Cash and Debit Card Payments
Cash payment is available where stated in the rental conditions. Confirm the accepted currency and payment arrangements before pickup.
Debit card acceptance depends on the rental company and the selected offer. Cardholder name requirements, accepted card types and any restrictions must be checked before booking.
8. Driver Requirements and Documents
The main driver and any additional drivers must meet the age, driving experience and licence requirements shown in the selected offer.
At pickup, the rental company may require:
- A valid passport or national identity document, as applicable.
- A valid driving licence accepted for the rental.
- An International Driving Permit or translation where required.
- The booking voucher.
- An accepted payment card, if required by the selected offer.
Failure to meet requirements disclosed before booking may result in refusal to release the vehicle. Any cancellation or no-show charges will be governed by the applicable booking conditions and consumer law.
9. Vehicle Selection and Availability
The booking details will indicate whether you are reserving a specific model or a vehicle category. If an offer states “or similar”, the exact make, model, colour or specification is not guaranteed.
If the confirmed vehicle cannot be supplied, contact the rental company and our support team. Any proposed replacement, price change or refund must be handled according to the confirmed booking conditions and applicable law. You do not have to accept a paid upgrade that you have not agreed to.
10. Insurance and Additional Options
Included insurance, any excess and available additional protection are specified in the selected offer. Additional insurance or full coverage may be available for purchase.
Review the coverage limits, exclusions, claim procedure and whether the product reduces your liability directly or reimburses eligible costs after payment. The term “full coverage” does not mean that every incident or expense is covered.
Child seats, additional drivers and other extras are subject to availability and the prices and conditions shown during booking. Only drivers authorised under the rental agreement may drive the vehicle.
11. Unlimited Mileage
Unlimited mileage is available on offers that expressly include it. Other vehicles may have a daily or total mileage allowance and a stated charge for additional kilometres.
Unlimited mileage does not remove restrictions on cross-border travel, permitted roads or vehicle use.
12. Vehicle Collection
Follow the pickup instructions in your voucher and arrive at the agreed time with the required documents and payment method.
Before accepting the vehicle, inspect its condition, record existing damage with the rental representative and check the fuel or battery level and included equipment. Keep a copy of the signed agreement and inspection report.
If your flight is delayed or you expect to arrive late, inform the rental company using the contact details in your voucher. Waiting arrangements and out-of-hours collection depend on the confirmed rental conditions.
13. Vehicle Use and Return
You must use the vehicle responsibly and comply with local law and the rental agreement. Cross-border travel, ferry transport and travel outside permitted areas require the rental company’s approval where specified.
Return the vehicle to the agreed location at the agreed time, with the required fuel or battery level and all supplied equipment. Extensions and changes to the return location require prior agreement.
Charges for late return, missing fuel, damage, excessive cleaning or missing equipment must have a contractual basis and comply with applicable law.
14. Tolls, Fines and Other Charges
Unless expressly included in your booking, you are responsible for tolls, parking charges and traffic fines incurred during the rental.
The rental company may charge administration or toll-device fees where disclosed in the rental conditions. Ask how toll payments are handled before leaving the pickup location.
15. Booking Changes
To request a change, contact us or follow the instructions in your voucher. Changes to dates, vehicle, locations or extras depend on availability and may affect the price.
A requested change takes effect only after confirmation. Review any revised price and conditions before accepting it.
16. Free Cancellation and Refunds
Free cancellation is available for eligible bookings within the cancellation period stated before payment. The applicable deadline, time zone, procedure and refund conditions are shown in your booking details.
When you cancel within the stated free cancellation period, no cancellation fee applies and any advance payment covered by that policy will be refunded.
After the deadline, or in the event of a no-show, charges may apply only as disclosed in the booking conditions and permitted by law. Early return does not automatically entitle you to a refund for unused rental days.
Request cancellation using the method specified in your voucher or contact us at [email protected]. Keep confirmation of your request.
Approved refunds are normally returned through the original payment method, unless another method is agreed. The refund confirmation will explain the expected processing time. Your bank or payment provider may require additional time to credit the funds.
Car rental reservations for specific dates or periods are generally excluded from the statutory 14-day withdrawal right under EU consumer law. This does not affect any free cancellation rights included in your booking.
17. Accidents and Breakdowns
In the event of an accident, theft or breakdown, contact the rental company promptly and follow its instructions. Contact emergency services or the police where necessary or required.
Do not authorise repairs or arrange a replacement vehicle without the rental company’s approval, except where immediate action is necessary for safety or required by law. Keep relevant reports, photographs and receipts.
18. Responsibilities and Liability
We are responsible for our own booking and intermediary services as required by applicable law. The rental company is responsible for supplying the vehicle and performing its obligations under the rental agreement.
We can assist with communication about a booking or rental issue. However, matters concerning vehicle condition, local rental performance and damage assessments are generally handled by the rental company.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes any mandatory consumer rights.
19. Complaints
For booking-related complaints, email [email protected] with your booking reference, a description of the issue and relevant supporting documents.
Report issues during the rental to the rental company promptly so that it has an opportunity to address them. You may also contact us for assistance.
If a dispute cannot be resolved directly, you may use the competent courts or an applicable consumer dispute resolution body. Any mandatory rights to bring proceedings in your country of residence remain unaffected.
20. Personal Data
Information about how personal data is collected, used and shared is provided in our Privacy Policy. Booking information may be shared with the selected rental company and relevant service providers to arrange and manage your reservation.
21. Changes to These Terms
We may update these terms for future bookings. The version presented when you make your reservation applies to that booking, unless a change is required by law or expressly agreed with you.
22. Contact
For questions about these terms or your reservation, contact:
- Email: [email protected]
- Website: https://roscarporto.com/